Account Settlement

About two months ago I called into Truworths head office to settle my husbands account. The same day I made payment. I informed them and they were aware of the payment.

Then two days later, about 5 different consultants called my husband regarding his account, they kept on saying that he owes them money. We requested the Recordings to proof to them that we spoke to a consultant called Thobani that told us the amount due for the settlement, back and forth with them and still waiting for a paid up letter.

They keep on calling my husband to say that he need to pay his account and we already paid the settlement. We are so disgusted by the service of Truworths because we have been loyal customers and the customer service is so bad, the way the consultants speak with attitudes and drops the call while we still explaining to them that we already made payment.

I also have an account with them, and I am thinking of closing the account because of the way they disrespect my husband, this is unacceptable because it gives him a bad credit record and we already paid his account.