1 reviews | Active since Feb 2014
Account payments
<p>It's been years paying my truworths account via debit order, not even once I skipped payment. So on 10 August I get a call from debt collector, only to get informed my account is in arrears. So I called truworths account department to investigate the matter, since I use debit order payment.the lady was so rude she even hanged up the phone on me</p>
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 01 August 2016 was not processed due to a technical error on our part. We can confirm that this error was subsequently identified and has been rectified.
Following our recent telephonic conversation we once again apologize for the error and for any inconvenience caused by this. We wish to further verify that an instruction has been sent to all credit bureaus to update the status of your payment profile for the month that was affected by this.
We trust that we have adequately attended to this matter for you. Please do not hesitate to contact us on 021- ********** or via email on ********** should you have any further comments or suggestions.
Kind regards,
Truworths Online Team
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 01 August 2016 was not processed due to a technical error on our part. We can confirm that this error was subsequently identified and has been rectified.
Following our recent telephonic conversation we once again apologize for the error and for any inconvenience caused by this. We wish to further verify that an instruction has been sent to all credit bureaus to update the status of your payment profile for the month that was affected by this.
We trust that we have adequately attended to this matter for you. Please do not hesitate to contact us on 021- ********** or via email on ********** should you have any further comments or suggestions.
Kind regards,
Truworths Online Team