CL
Clare L
1 reviews | Active since Apr 2010
06 Aug 2019, 19:15
Account opened **********ly
Someone has opened an account in my name **********ly on the 31st July and has already spent over R3000.00. How on earth did you verify this person? had it not been for Clearscore and Transunion I wouldn't have known. You would need to sort this out, clear my name and pay that account, I work hard to keep a good credit score. This will not impact my hardwork. After the reviews I've seen regarding the same issue, seems like your verification system does not work or this is definitely an inside job. SORT THIS OUT!!!!
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Truworths's replyOfficial
07 Aug 2019, 09:50We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply07 Aug 2019, 09:50
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
08 Aug 2019, 12:02 Thank you for your post and affording us the opportunity to respond.
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 07 August 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 07 August 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team
Truworths's reply08 Aug 2019, 12:02
Official
Thank you for your post and affording us the opportunity to respond.
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 07 August 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team
We view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that the required documentation has been received on 07 August 2019, and a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***
Kind regards,
Truworths Online Team