Account Inquiry and Clarification Needed
Dear Truworths Customer Service,
I have a few concerns regarding my account:
How is it possible that I have a credit limit of R5000, yet I was able to make purchases totaling more than R6900, leaving a balance of approximately R1000? Why does your system indicate that I have a payment due of R0 on the 5th when it is already the 7th? Could you please clarify when my next payment is due and why I haven't received any notifications regarding this?
Thank you for your assistance.
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Replies (1)'s updateReviewer Update
07 Jun 2024, 10:57 Truworths’s reply07 Jun 2024 at 10:49Good day,
Thank you for your review.
Kindly be advised that your account limit was not increased on the respective days. You did however make use of the temporary credit facility, which was made available to you based on the excellent manner in which you have conducted your account, to facilitate the purchases made.
We can confirm that your account is up to date as payment of R465.52 is reflecting and we thank you for making payment.
According to our records your monthly statements are being delivered to the email address and cellphone number listed on your account.
How have I made use of a temporary credit facility if:
- My limit was R5000 and my balance was always lower than R3000?
- Therefore I doubt that your statement is true!
Also you have not answered my respective question on what my next payment amount is: How much is it?
Thank you for your review.
Kindly be advised that your account limit was not increased on the respective days. You did however make use of the temporary credit facility, which was made available to you based on the excellent manner in which you have conducted your account, to facilitate the purchases made.
We can confirm that your account is up to date as payment of R465.52 is reflecting and we thank you for making payment.
According to our records your monthly statements are being delivered to the email address and cellphone number listed on your account.
How have I made use of a temporary credit facility if:
- My limit was R5000 and my balance was always lower than R3000?
- Therefore I doubt that your statement is true!
Also you have not answered my respective question on what my next payment amount is: How much is it?
's update07 Jun 2024, 10:57
Reviewer Update
Truworths’s reply07 Jun 2024 at 10:49Good day,
Thank you for your review.
Kindly be advised that your account limit was not increased on the respective days. You did however make use of the temporary credit facility, which was made available to you based on the excellent manner in which you have conducted your account, to facilitate the purchases made.
We can confirm that your account is up to date as payment of R465.52 is reflecting and we thank you for making payment.
According to our records your monthly statements are being delivered to the email address and cellphone number listed on your account.
How have I made use of a temporary credit facility if:
- My limit was R5000 and my balance was always lower than R3000?
- Therefore I doubt that your statement is true!
Also you have not answered my respective question on what my next payment amount is: How much is it?
Thank you for your review.
Kindly be advised that your account limit was not increased on the respective days. You did however make use of the temporary credit facility, which was made available to you based on the excellent manner in which you have conducted your account, to facilitate the purchases made.
We can confirm that your account is up to date as payment of R465.52 is reflecting and we thank you for making payment.
According to our records your monthly statements are being delivered to the email address and cellphone number listed on your account.
How have I made use of a temporary credit facility if:
- My limit was R5000 and my balance was always lower than R3000?
- Therefore I doubt that your statement is true!
Also you have not answered my respective question on what my next payment amount is: How much is it?