ZT
ZAMASWAZI T
1 reviews | Active since Oct 2015
01 Oct 2015, 13:53
Account in arrears but paid
Account no: *** was paid on 29/08/2015 R800.00 a wrong account was credited which also reflected on my profile. I only had an additional card on that account it was not in my name ( My late dad\s account ). I received several calls to say my account was in arrears I then went to Truworths Secunda Mall to enquire about the above
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
09 Oct 2015, 10:56Hello zhthwala01,
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 29 August 2015 and established the following.
You presented your identity book to the consultant in store and when this was scanned, the system called up a previously active Truworths account, on which you were listed as an additional card holder. The payment was then credited to the afore-mentioned account instead of your current active Truworths account.
As a result of this matter, your account reflected an overdue amount, hence the collections communication you received.
We can confirm that the payment has been transferred and reflects on your Active Truworths account and we are pleased to confirm that your account is currently up to date with payment.
In addition, we sincerely apologise for the manner in which you felt your query was attended to and we encourage you, for future transactions to rather use your Truworths card.
Yours sincerely,
Chevola
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 29 August 2015 and established the following.
You presented your identity book to the consultant in store and when this was scanned, the system called up a previously active Truworths account, on which you were listed as an additional card holder. The payment was then credited to the afore-mentioned account instead of your current active Truworths account.
As a result of this matter, your account reflected an overdue amount, hence the collections communication you received.
We can confirm that the payment has been transferred and reflects on your Active Truworths account and we are pleased to confirm that your account is currently up to date with payment.
In addition, we sincerely apologise for the manner in which you felt your query was attended to and we encourage you, for future transactions to rather use your Truworths card.
Yours sincerely,
Chevola
Truworths's reply09 Oct 2015, 10:56
Official
Hello zhthwala01,
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 29 August 2015 and established the following.
You presented your identity book to the consultant in store and when this was scanned, the system called up a previously active Truworths account, on which you were listed as an additional card holder. The payment was then credited to the afore-mentioned account instead of your current active Truworths account.
As a result of this matter, your account reflected an overdue amount, hence the collections communication you received.
We can confirm that the payment has been transferred and reflects on your Active Truworths account and we are pleased to confirm that your account is currently up to date with payment.
In addition, we sincerely apologise for the manner in which you felt your query was attended to and we encourage you, for future transactions to rather use your Truworths card.
Yours sincerely,
Chevola
Thank you for bringing your concerns to our attention and affording us the opportunity to assist.
We have investigated your payment query of 29 August 2015 and established the following.
You presented your identity book to the consultant in store and when this was scanned, the system called up a previously active Truworths account, on which you were listed as an additional card holder. The payment was then credited to the afore-mentioned account instead of your current active Truworths account.
As a result of this matter, your account reflected an overdue amount, hence the collections communication you received.
We can confirm that the payment has been transferred and reflects on your Active Truworths account and we are pleased to confirm that your account is currently up to date with payment.
In addition, we sincerely apologise for the manner in which you felt your query was attended to and we encourage you, for future transactions to rather use your Truworths card.
Yours sincerely,
Chevola