ACCOUNT HANDED OVER WITHOUT BEING INFORMED

I EMAILED AS i QUERIED THE BALANCE ON MY ACCOUNT TO BE TOLD ITS BEEN HANDED TO A THIRD PARTY WHEN i AM REQUESTING PROOF THAT IT WAS HANDED OVER AND A BREAKDOWN STATEMENT I GET REFERRED TO A THIRD PARTY.ITS MY RIGHT TO REQUEST PROOF OF ME BEING NOTIFIED AND A STATEMENT OF ACCOUNT AS THE LAW ALLOWS FOR THIS. TO DATE NO RESPONSE WAS RECEIVED BACK ON MY REQUEST TOTALLY DISGUSTING SERVICE.