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Ntombi N
1 reviews | Active since Dec 2017
19 Mar 2019, 09:00
Account handed over after one month
Good day
I have made a payment arrangement with truworths but surprisingly I have been handed over to a debt collection agency for only missing half an installment for one month. This is so disappointing. My account has been in good standing and you hand me over just after one month!
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Replies (3)
Truworths's replyOfficial
19 Mar 2019, 14:10 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply19 Mar 2019, 14:10
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
19 Mar 2019, 15:50Thank you for your post.
We acknowledge your frustration regarding communication concerning the status of your account.
Whilst we acknowledge receipt of your query, we can confirm that your account has not been handed over. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
We further confirm that we tried contacting you to discuss your concerns raised, but have been regrettably unsuccessful.
Should you have any other queries, please contact us directly on 021- *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply19 Mar 2019, 15:50
Official
Thank you for your post.
We acknowledge your frustration regarding communication concerning the status of your account.
Whilst we acknowledge receipt of your query, we can confirm that your account has not been handed over. However, when payment commitments are not met, correspondence is automatically sent to remind you of the status of your account. It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
We further confirm that we tried contacting you to discuss your concerns raised, but have been regrettably unsuccessful.
Should you have any other queries, please contact us directly on 021- *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
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Ntombi N's updateReviewer Update
22 Mar 2019, 10:26So MDB isn't a debt collection agency? Please I'm not stupid. I'll pay you off and close this account.
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Ntombi N's update22 Mar 2019, 10:26
Reviewer Update
So MDB isn't a debt collection agency? Please I'm not stupid. I'll pay you off and close this account.