1 reviews | Active since Jan 2017
Account ***** purchase
Hi had account with truworths and I paid it off sometime ago. On 25th of June my bank account was debited by R762.00 with a truworths reference which I reversed because I don't owe anything that kind of money . I called truworths sameday to report they told me someone use my account and I'm owing more than R5000 yet I haven't been to truworths or mase any purchases in a very long time. They told me to do affidavit of which I did and sent it to ***** department. They comfirmed that they received my email with documents but today my bank account is debited again with R1492.00. This is frustrating and I need my name cleared and the account closed. I don't want to deal with truworths again, this is the worse experience I have ever had with truworths . My account number is ***.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that when the required documentation was received on 14 July 2019, a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback and can confirm that the debited amounts have been reversed.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We can confirm that when the required documentation was received on 14 July 2019, a ***** investigation was conducted and is currently still in progress. We wish to advise that you will be contacted with feedback and can confirm that the debited amounts have been reversed.
We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team