mJ
mohammed J
1 reviews | Active since Feb 2016
10 Feb 2016, 22:56
Account *****
I have a truworths account that was left at a zero balance in the first half of 2015 and i have not used my account since. The account had a limit of R2750 and when the balance went to zero i received no statements to date however today i get a call from some debt collection agency and they say i owe truworths R8000 and i need to settle it. I contacted truworths head office and they confirmed that there were changed to my contact details and address on the account and this i had definitely not approved. Truworths now says i owe money for items i did not make purchases for.
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Truworths's replyOfficial
19 Feb 2016, 16:40Hello mjacob,
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
Upon reviewing your account we established that your dispute was brought to the attention of our ***** department, following your telephonic conversation with one of our Call Centre consultants on 06 February 2016.
We can confirm that the required documentation has been received and that our ***** department is currently conducting an investigation into this matter and will provide you with the outcome once it has been concluded.
Please contact our ***** Department on *** should you have any further enquiries in the interim.
Kind regards,
Lynn
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
Upon reviewing your account we established that your dispute was brought to the attention of our ***** department, following your telephonic conversation with one of our Call Centre consultants on 06 February 2016.
We can confirm that the required documentation has been received and that our ***** department is currently conducting an investigation into this matter and will provide you with the outcome once it has been concluded.
Please contact our ***** Department on *** should you have any further enquiries in the interim.
Kind regards,
Lynn
Truworths's reply19 Feb 2016, 16:40
Official
Hello mjacob,
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
Upon reviewing your account we established that your dispute was brought to the attention of our ***** department, following your telephonic conversation with one of our Call Centre consultants on 06 February 2016.
We can confirm that the required documentation has been received and that our ***** department is currently conducting an investigation into this matter and will provide you with the outcome once it has been concluded.
Please contact our ***** Department on *** should you have any further enquiries in the interim.
Kind regards,
Lynn
Thank you for your post and informing us regarding this matter.
At Truworths, we view account related ***** and irregular credit activity in a very serious light.
Upon reviewing your account we established that your dispute was brought to the attention of our ***** department, following your telephonic conversation with one of our Call Centre consultants on 06 February 2016.
We can confirm that the required documentation has been received and that our ***** department is currently conducting an investigation into this matter and will provide you with the outcome once it has been concluded.
Please contact our ***** Department on *** should you have any further enquiries in the interim.
Kind regards,
Lynn