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Sandile N
1 reviews | Active since Sept 2016
24 Mar 2019, 07:31
Account closure
I have made a full payment to my account and requested that you close my account ASAP, No one is responding to my emails but you were harassing me every single day, take me out of my misery and close this account and send a paid up letter to my email.
Helpful (0)
Replies (3)0
Replies (3)
Truworths's replyOfficial
25 Mar 2019, 08:36 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply25 Mar 2019, 08:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
26 Mar 2019, 10:03 Thank you for your post.
We acknowledge your request and regret that you have decided to close your account with us. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
We’d like to take this opportunity to inform you that when an account is closed, the credit facility is removed and the account cannot be re-opened. However you are welcome to apply for a new account which is subject to an affordability calculation as required by the National Credit Act (NCA).
Furthermore, we can confirm that your account has been closed and a closure letter has been sent to via email.
We trust that we were able to clarify this matter with our response.
Kind regards,
Truworths Online Team
We acknowledge your request and regret that you have decided to close your account with us. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
We’d like to take this opportunity to inform you that when an account is closed, the credit facility is removed and the account cannot be re-opened. However you are welcome to apply for a new account which is subject to an affordability calculation as required by the National Credit Act (NCA).
Furthermore, we can confirm that your account has been closed and a closure letter has been sent to via email.
We trust that we were able to clarify this matter with our response.
Kind regards,
Truworths Online Team
Truworths's reply26 Mar 2019, 10:03
Official
Thank you for your post.
We acknowledge your request and regret that you have decided to close your account with us. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
We’d like to take this opportunity to inform you that when an account is closed, the credit facility is removed and the account cannot be re-opened. However you are welcome to apply for a new account which is subject to an affordability calculation as required by the National Credit Act (NCA).
Furthermore, we can confirm that your account has been closed and a closure letter has been sent to via email.
We trust that we were able to clarify this matter with our response.
Kind regards,
Truworths Online Team
We acknowledge your request and regret that you have decided to close your account with us. Your patronage is important to us and we hope that we can continue the relationship that we have established by retaining you as a cash customer.
We’d like to take this opportunity to inform you that when an account is closed, the credit facility is removed and the account cannot be re-opened. However you are welcome to apply for a new account which is subject to an affordability calculation as required by the National Credit Act (NCA).
Furthermore, we can confirm that your account has been closed and a closure letter has been sent to via email.
We trust that we were able to clarify this matter with our response.
Kind regards,
Truworths Online Team
SN
Sandile N's updateReviewer Update
26 Mar 2019, 16:11Account was successfully closed, thank you
SN
Sandile N's update26 Mar 2019, 16:11
Reviewer Update
Account was successfully closed, thank you