1 reviews | Active since Jun 2018
Account closure
Truworths the worst store I could ever have chosen to open an account with. Not only are the people at the call center *********** they are useless. I have been asking for my account to be closed for almost a month now. First they said I owe 12cents so account can not be closed, I paid 1rand then they said they can not close account because it's over paid. Now I don't care how you guys work but I am sure what I am asking is really not higher grade. I need the account to be closed and removed under my name. Then I can help others close their accounts 30days prior to it being closed coz that is what one of your consultants said.
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore concerned to learn of your unhappiness with the level of service recently received from us.
Kindly note that subsequent to your final payment received, and once the account reflected a zero balance, it was closed. A request has also been made for the account closure letter to be emailed to you as soon as possible.
We wish to take this opportunity to apologise to you for the delayed implementation of your request, and any inconvenience caused as a result of it.
We trust that we were able to adequately attend to your concerns raised. Should you require any further assistance, please do not hesitate to contact us either on *** or via email on ***.
Kind regards,
Truworths Online Team
At Truworths we strive to offer our customers international standards of service and merchandise excellence. We were therefore concerned to learn of your unhappiness with the level of service recently received from us.
Kindly note that subsequent to your final payment received, and once the account reflected a zero balance, it was closed. A request has also been made for the account closure letter to be emailed to you as soon as possible.
We wish to take this opportunity to apologise to you for the delayed implementation of your request, and any inconvenience caused as a result of it.
We trust that we were able to adequately attend to your concerns raised. Should you require any further assistance, please do not hesitate to contact us either on *** or via email on ***.
Kind regards,
Truworths Online Team