Account block due to no alternative number

Good day

And with a payment arrangement, still being harassed and account blocked due to no alternative number. See below my email: Kindly note when I wanted to make a payment last night the branch did not want to accept my payment as there is a block on my account due to an alternative number they requested.

I kept my promise to pay, and received 3 calls yesterday.

Truworths says if you experience problems please communicate and whe we do, they do not make proper notes on the system, being harassed by calls and sms, and threaten to be blacklisted. I am not refusing payment due to unforeseen circumstances. I could not attend to my monthly commitment and ask for a grace period and made a proper arrangement.

After 20 minutes in the branch we had to call the call centre that requested I must give my 16year old daughter's number for Truworths to harass her when i can not take or answer my phone and again discuss my personal things with a minor.

Is this the way Truworths is doing business?

I am building up my credit record and this was not planned. Please send me the relevant management email address to lay a formal complaint.