1 reviews | Active since Jan 2013
ACCOUNT
I dont understand, Truworth recently send me this email, My monthly installment is R340 , at the end of July or beginning of August I made payment of R1000 Rand towards my account, knowing that I might not be able to make payment last month and according to me I should up front with my payment, I called *** today spoke to Claire she try to explain the account to me but I m still clear of why must I be behind in my payment where as the is R1000 rand payment made recently on the account, She said she will look to it credit the account , BUT PLEASE TRUWORTHS KNOW YOUR STORY, WHAT IF I DECIDE AGAIN TO MAKE A R1000 PAYMENT ON MY ACCOUNT TO COVER ME FOR THE NEXT FOLLOWING MONTH I WOULD BE FACE WITH THE SAME THING BEFORE YOU DONE WHEN I PAY MORE, CAN SOMEONE LOOK TO THIS !!!<br> Good Morning Mr SG MCUNU <br> We note with concern that your Truworths account *** is still overdue. <br> Below is the status of your account:<br> Balance Outstanding<br> :<br> R 2256.40<br> Total Amount Currently Due<br> :<br> R 680.00<br> Instalment<br> :<br> R 340.00<br> <br> We require an immediate payment of R 680.00 including your next installment no later than TODAY to prevent an adverse rating against your name on the credit bu
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that when an account holder pays his/her account in advance via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the arrears amount for this month thus your current installment amount is due by 04 October 2015.
We trust that we were able to satisfactorily attend to your query, and apologize for the delay in our response to your query.
Kind regards,
Lynn
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that when an account holder pays his/her account in advance via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the arrears amount for this month thus your current installment amount is due by 04 October 2015.
We trust that we were able to satisfactorily attend to your query, and apologize for the delay in our response to your query.
Kind regards,
Lynn
