EN
Emelda N
1 reviews | Active since Sept 2013
23 Aug 2015, 22:45
Acc paid up not removed from itc
Account paid up on 15july2015 .stll not removed.according to truworths they remove by 12th of every month,it's already there 23rd August 2015,I need removed ASAP please <br>
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Truworths's replyOfficial
27 Aug 2015, 15:27Hello Mellylot,
Thank you for your post.
Upon reviewing the mentioned account we established that the name listed in the account differs to the one mentioned in your post.
Whilst we do not ordinarily discuss matters pertaining to an account with anyone other than the account holder, we believe that the details provided below does not contain private information.
We liaised with our Legal Department in this regard and were informed that the account was handed over to Koegelenberg in September 2013. As such we enquired with them in this regard. We were informed that the account had indeed been paid up and closed however there was no paid up confirmation sent to us.
We confirm receipt of the paid up letter and confirm that a copy was sent from the agency to the account holder as well. An instruction will also will be sent to the credit bureaus to update the status of your payment profile.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Upon reviewing the mentioned account we established that the name listed in the account differs to the one mentioned in your post.
Whilst we do not ordinarily discuss matters pertaining to an account with anyone other than the account holder, we believe that the details provided below does not contain private information.
We liaised with our Legal Department in this regard and were informed that the account was handed over to Koegelenberg in September 2013. As such we enquired with them in this regard. We were informed that the account had indeed been paid up and closed however there was no paid up confirmation sent to us.
We confirm receipt of the paid up letter and confirm that a copy was sent from the agency to the account holder as well. An instruction will also will be sent to the credit bureaus to update the status of your payment profile.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply27 Aug 2015, 15:27
Official
Hello Mellylot,
Thank you for your post.
Upon reviewing the mentioned account we established that the name listed in the account differs to the one mentioned in your post.
Whilst we do not ordinarily discuss matters pertaining to an account with anyone other than the account holder, we believe that the details provided below does not contain private information.
We liaised with our Legal Department in this regard and were informed that the account was handed over to Koegelenberg in September 2013. As such we enquired with them in this regard. We were informed that the account had indeed been paid up and closed however there was no paid up confirmation sent to us.
We confirm receipt of the paid up letter and confirm that a copy was sent from the agency to the account holder as well. An instruction will also will be sent to the credit bureaus to update the status of your payment profile.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Upon reviewing the mentioned account we established that the name listed in the account differs to the one mentioned in your post.
Whilst we do not ordinarily discuss matters pertaining to an account with anyone other than the account holder, we believe that the details provided below does not contain private information.
We liaised with our Legal Department in this regard and were informed that the account was handed over to Koegelenberg in September 2013. As such we enquired with them in this regard. We were informed that the account had indeed been paid up and closed however there was no paid up confirmation sent to us.
We confirm receipt of the paid up letter and confirm that a copy was sent from the agency to the account holder as well. An instruction will also will be sent to the credit bureaus to update the status of your payment profile.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn