Abuse, Arrogant, Rude & Uns****ed call centre agents.

I initially didn’t mind the sms and reminder calls from Truworths for my arrears account. And it was due to person obstacles that landed me to be behind. Now that’s not the issue as I was willing to settle my balance and close my account, but now I call their customer services and spoke to the Rudest, Uns****ed, Arrogant lady by the name of Ntokozo. I explained the reason for my call to her and asked her for an arrangement to pay the remaining balance (R668), then she mentions that I’m already late and they will add another months instalment on this balance. My confusion is why add an extra R500 on a settled account? Then she goes on in an Arrogant treatment just because I was speaking Zulu with her… I then say to her I’ll settle today and I’ll have a R0 balance but what happens if I just keep the account open but not use it…. How much will be the admin fee? – she then tells me that I will pay the R500 monthly even if I’m not owing and that alone shows how *********** and Uns****ed she is. Asked for he supervisor Ms L Pillay and she 1st made a fool of me and refused to call her and kept making me stupid. I could hear her conversation with her colleagues on the background. I feel SAD for Truworths to be represented by such Arrogant, Rude & Uns****ed agents. This is how you’ll be losing business and remember that it’s Good Customer Service that retains customers and I will never recommend anyone to open an account with Truworths with the service they give customers. Bye bye Truworths and have a lovely Xmas…. Let’s see if there won’t be any retrenchments 2020.