JB
JJ B
1 reviews | Active since May 2022
08 May 2023, 21:39
Absolutely useless Truworths
It seems Truworths employes illiterate people as they are not capable of reading a simple proof of payment statement.Then they are very quick to threaten the customer with handing over a account although the problem is with their accounts department. As soon as this mess due to incompetence is cleared up i will absolutely close my account with Truworths and will never advice anybody to open a account with them.
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Replies (2)
Truworths's replyOfficial
11 May 2023, 12:14Dear Mr Bekker, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's reply11 May 2023, 12:14
Official
Dear Mr Bekker, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's replyOfficial
11 May 2023, 12:52Dear Mr Bekker,
We attempted to contact you and we have been unsuccessful.
We can confirm that your payments you referring to was allocated,the reason for non payment not reflecting is due to your incorrect reference number inserted. Your account is up to date with payments.
Please contact us on the number left on your voice mail message.
Regards
Tania Truworths Customer Service
We attempted to contact you and we have been unsuccessful.
We can confirm that your payments you referring to was allocated,the reason for non payment not reflecting is due to your incorrect reference number inserted. Your account is up to date with payments.
Please contact us on the number left on your voice mail message.
Regards
Tania Truworths Customer Service
Truworths's reply11 May 2023, 12:52
Official
Dear Mr Bekker,
We attempted to contact you and we have been unsuccessful.
We can confirm that your payments you referring to was allocated,the reason for non payment not reflecting is due to your incorrect reference number inserted. Your account is up to date with payments.
Please contact us on the number left on your voice mail message.
Regards
Tania Truworths Customer Service
We attempted to contact you and we have been unsuccessful.
We can confirm that your payments you referring to was allocated,the reason for non payment not reflecting is due to your incorrect reference number inserted. Your account is up to date with payments.
Please contact us on the number left on your voice mail message.
Regards
Tania Truworths Customer Service