BT
Ben T

1 reviews | Active since May 2013

05 Jan 2023, 16:43

Absolutely useless inefficient and arrogant business.

Truworths irregularly got my mobile number somewhere. No one in my family had at any time had an account with them. They are NOT authorised to keep any of my personal info on their system. Truworths and their agent MBD LC keep on harassing me every day with SMS - every time from different number. I tried to phone to get them to remove my number - got very inefficient and then arrogant and useless response. I tried their online portal: They require me to allow them to do credit check on me before I can access their system to remove my number. (Arrogant BAD business practice.) I then responded to an SMS in which they promise to phone me several weeks ago - got no response. My wife went to Manager at Truworths The Grove today - zero positive response. No one at Truworths (even though it is their fault), show any sign that they want to solve their problem of their own making. Now the Manager insists that I must go again with my ID. (I will not disclose my personal information to a business like this - I have no business with them and don't want to have in future. There is already risk of identity theft if this is how they operate. ) They want to waste more of my time requiring me to go to them again at my cost. Absolutely useless inefficient and arrogant business.

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