1 reviews | Active since Jul 2016
absolutely horrible service
<p>Walking into Truworths Vaal Mall with a credit, the security guard said STOP. I said oh hi, I just need to bring this back for a credit. She said..SLIP.. While I was looking for the slip I said..please mam. And she rep**** ag asseblief, please.. its the same thing. And I said, yes and you did not even say asseblief or pleae. Must I teach you some manners? I was so ****ed off. At the counters, a young man was behind the till. I said (once again politely) - hi sir, I am just bringing this back for a credit please. He did not greet me or asked me how I am or asked me for my card. He just said...CARD. So at this time, I totally lost it and said. What is wrong with you? your service is pathetic. You dont greet me, you dont ask how are you? you dont ask...may I have your card please? He was still very rude and just looked at me as if I was talking a foreign language. </p> <p>I am very dissappointed and disgusted in Truworths Vaal Mall. I have been a very loyal customer for +-15 years and never in my life have a experienced such bull!!!! I actually feel like closing my account! </p>
Thank you for your post.
The service described in your post is truly unacceptable and we wish to convey our sincerest apologies for your experience.
We have therefore escalated your concerns to the management of the store referred to in your post.
Whilst we acknowledge that all security guards are employed by an independent contractor to Truworths, they are mandated to uphold the international service standard which we expect from all staff as well as our affiliates. The Store Manager has therefore raised your concerns with the management of the security guard to address.
We believe that the manager has contacted you to apologize on behalf of the store for your experience and has addressed your concerns with the store consultant to ensure that this level of service is not repeated.
We wish to assure you that this matter will be addressed in earnest and once again apologize for the service you received in this regard.
Yours sincerely,
Truworths Online Team
Thank you for your post.
The service described in your post is truly unacceptable and we wish to convey our sincerest apologies for your experience.
We have therefore escalated your concerns to the management of the store referred to in your post.
Whilst we acknowledge that all security guards are employed by an independent contractor to Truworths, they are mandated to uphold the international service standard which we expect from all staff as well as our affiliates. The Store Manager has therefore raised your concerns with the management of the security guard to address.
We believe that the manager has contacted you to apologize on behalf of the store for your experience and has addressed your concerns with the store consultant to ensure that this level of service is not repeated.
We wish to assure you that this matter will be addressed in earnest and once again apologize for the service you received in this regard.
Yours sincerely,
Truworths Online Team