Absolutely disgraceful!

Good day,

It is with extreme disgust that I write this email,

I am a Fibromyalgia and Lupus patient, which means I am constantly in pain. I have medical bills running out of my ears which I cannot afford and my medical aid has been depleted in February already due to my diseases. With that said, I loved shopping at Truworths, it always made me feel so good. Until.....

I was in your Greenstone store on 14 May 2023 between 11:12 and 12:12. I wanted to help my father pick up some items from your store because I love Truworths. As I picked a sweater off of the shelf, the sale metal sign, which is heavy and damn solid, fell off and hit my knee before landing on the floor. I was in extreme pain and the only thing that the employee who saw it said was, sorry, and he walked away. I had to pick up the sign myself and place it back on the shelf.

I could not carry on shopping due to excruciating pain so we left, no sale has been made on your end and I was not a happy customer at all.

On the evening of the 14th, I was rushed to a hospital close to my home due to the pain and discomfort. Two hours, blood work, and xrays of my knee later, I am sitting with the medical bills and the pain in my left knee which I cannot put pressure on for two days. I am stuck in bed, in a cast and I have no means of getting to my closest pharmacy to purchase my medication prescribed by the ER doctor.

The customer service from your stoor in Greenstone was disgusting and although I have an active Truworths account, I will never be shopping at your stores ever again.

Get some form of training for your staff on what to do in a case like this, because this is a liability on your end.

Absolutely disgraceful!