1 reviews | Active since Oct 2018
ABSOLUTELY ABSURD!!!!!!
Ok! so Truworths keeps getting VVM Attorneys to call me for debt that i have been handed over for that i did not take!!! First off how do i have debt with you guys if i've never app**** for a Truworths account? one of the consultants that called me from VVM attorneys asked if i ever lost an I.D of which my answer to the question was NO! my question is when was this debt taken? where were purchases made on the account? and how Truworths exposes people to ******** activity by sending people account cards to activate in store by using it. I personally think this was something done by your employees because how else could this account be activated if I've never app**** for debt with you guys and was never physically been in any of your stores to activate an account with you guys!.
Now VVM attorneys keep threatening to call me all the time unless i provide a sworn affidavit and a certified ID copy with 6 signatures!!! I want Truworths to tell me how they going to fix this, how they going to make sure they rectify how my credit status is being affected by this and i want time frames for this to happen in writing I WILL NOT BE HELD AT RANSOM FOR DOCUMENTS THAT I NEED TO GATHER BECAUSE OF HOW YOU EXPOSE US TO *****! AND WE HAVE TO DEAL WITH THE INCONVENIENCE OF GOING FROM PILLAR TO POST FOR DOCUMENTS THAT WE WOULDN'T NEED TO GET BECAUSE OF YOUR INABILITY TO PROTECT SOCIETY FROM THESE KINDS OF THINGS.
I WANT ANSWERS!!!!!!
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We therefore requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we were alerted of suspicions of *****, immediate action was taken.
This matter was escalated to our ***** Department, but as all the required documentation was not received, the investigation could not be concluded and as such the account was unblocked, and arrears communication was generated.
We acknowledge your frustrations and apologise for the inconvenience that this matter may have caused. We do however confirm that once the outstanding documentation is received, this issue will be attended to as a matter of urgency.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We therefore requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We would like to assure you that our selection process for any new account is very thorough and we do have preventative measures in place. Occasionally, these blocking measures are not always successful; however, when we were alerted of suspicions of *****, immediate action was taken.
This matter was escalated to our ***** Department, but as all the required documentation was not received, the investigation could not be concluded and as such the account was unblocked, and arrears communication was generated.
We acknowledge your frustrations and apologise for the inconvenience that this matter may have caused. We do however confirm that once the outstanding documentation is received, this issue will be attended to as a matter of urgency.
Kind regards,
Truworths Online Team