ABSOLUTE POOR SERVICE

I my son received a gift and it is too small for him and i wanted to exchange it for a bigger size.I went to Earth Child Canal Walk to exchange but the manager told me she cannot exchange she needs a receipt.I told her it was a gift i do not have a receipt she said she needs to know where it was bought and how it was paid for?? Really??? Do you ask 21 Questions when receiving a gift? I told her i do not have it She said she would contact the area manager and call me back the next day.She never Called me.I then got my friend to get the receipt for me, i went to Zewenacht Mall to exchange THEN they tell me because it was bought on a credit card it has to go back into the credit card and it takes 7 days to clear...WHAT NONSENSE IS THAT? So now i need to get my friend to Give me Her credit Card too?TRUWORTHS really now.I am a big ***** of Earth Child but since you took over the brand.I might might just stay away from this brand The cost of exchanging the garments are actually more then the garments themselves. Unacceptable!