Absolute poor client service at Truworths Garden Route Mall

Good day On 10 July 2021 at about 14:00 I visited the Truworths Garden Route Mall shop. I specifically went for the denim jacket, amongst other items, and was so happy to see it right at the entrance on sale. Unfortunately my size was not available. I continued shopping and as I got to the cashier to pay for my goods, I saw the same denim jacket hanging on a rail behind the cashier desk. I asked the cashier (Ms. Malgas) about that jacket who informed me that she is keeping it till the 11 July 2021 for a client. Upon confirming that it is a size 40 (my size) I wanted to know if I may purchase that jacket. Ms Malgas then told me that if the client did not collect the jacket by 12:00 on 11 July 2021, I can then purchase the jacket. She advised me to call her to confirm if the jacket is still available. Just after 11:00 today(11 July 2021) I called the store and Ms Malgas confirmed that the jacket is still available. She said that I can collect it as the client did not pitched. As I was about to leave home at about 12:00, Ms Malgas called me on my cell number *** to inform me that the client called to say she will be collecting the jacket before 13:00. Ms Malgas then again advised me to call by 14:00 to confirm if it is still available. I called at 14:10 to no avail. After my third attempt to call at about 14.:15, the phone was answered but no one speaking, I could only hear voices in the background. I called the store until 14:40, to no avail (I have evidence on my cell phone of all calls made to he store. As I really wanted this jacket, I continued to call the store and the phone was answered at about 14:55. I explained the reason for my call to the lady who called another lady to the phone. I then explained the situation to the second person again who informed me that there might be a problem with their landline and also abruptly rudely told me that she cannot give the jacket to me on Monday 12 July 2021 at the special price. I asked the lady if she can add it to my account and hand me the jacket when I sign the purchase document on 12 July 2021 as their store was about to close in two minutes. This lady also told me that they are not suppose to keep sale items for clients. I then told her if that is their company policy why was I not allowed to purchase the jacket on 10 July 2021. She said that she does not know who kept the jacket aside for a client. I expressed my dissatisfaction in their poor client services and the unprofessional manner in which this situation was handled. I did exactly as I was told by following up and calling the store since past 11:00 till 14:55 in order to get the jacket at the sale price. And after all my effort, airtime and frustration, I was told "sorry but I cannot override the price on Monday 12 July 2021.) I never requested anyone to override a price, the jacket was available for me to purchase but I was not afford the opportunity to do so as it was being kept aside for a client who was not really interested to purchase it. I have been a Truworths client since 1999 and is utterly disappointed and disgusted in such very poor service delivery from this store. I hope that this email finds you in good spirit and that you will be able to assist me in purchasing this jacket. Your speedy response is appreciated. Regards, Ms. P Fortuin