Absolute disappointing gross negligence or an effort to make a fool of the customer

My bad experience with Truworths' absolute poor fashion delivery service didn't stop here. Jessica from Head Office told me that this item of which the price was R440 when I requested the fashion delivery was billed for R399 and on that info I requested that it must be credited because it's already 4 weeks and if they don't know where it is I'm not going to wait another length of time with R399 lying on my account but she notified me that she cannot credit the item, I have to receive it and credit it then myself. (Afterwards I found out that she **** to me, this item was in the mean time marked down and was bill at R330 on my account). Therefor, because I was not informed of any delivery or any further action in this regard my father stopped by Truworths Woodlands to find out if the item arrived there. He was informed by Jeffrey that it did indeed arrived there and he credited it on the 23 January 2018 without my knowledge on request of a certain Sipho from Head Office. When my father asked him why they didn't inform me of the arrival of the item he claimed that they had tried to call me but I didn't answer my phone. Ironically the date he claimed to unsuccessfully called me was the same date, namely 22 January 2018, I called them at Truworths Woodlands (at15:44:08) as well as Head Office (at 16:11:23) to inquire about the whereabouts of this fashion delivery item and nobody could assist me with it. And then the item was credited just the next day. In other words the item was already at Woodlands when I called in and nobody knew about it. As that item was already sold, My father then requested on my behalf another fashion delivery for the same item as Jeffrey informed him that their system shows there are still 8 of it in stock in Cape Town. The next day my father saw Jeffrey again in store and he informed my father that his manager, Tebogo already called Cape Town to ensure that the fashion Delivery will be done. And now, two weeks later I was informed that there is no more stock of this item and the delivery could not be done. When I called Jeffrey at Woodlands he now claims that he told my father that there is little stock and it is very possible that the fashion delivery could fail and now suddenly Tebogo also don't know anything about making a phone call to ensure that this fashion delivery will happen. When I called Head Office to inquire how this could be that only after two weeks they became aware of this no stock fact she just said yes this the case with customer requests. So this is it! Truworths' service is deteriorating at a super pace. You cannot actually complain about their service because there is no service!