Absent resolution process at Truworths
<p>I have been trying for almost a month to get my account closed at Truworths. I have sent the proof of payment to various email adresses as per their request without no success. All I get is "someone will contact me to sort out the matter". They have now handed me over for collection. Pathetic service ever experienced. How is this possible. Now my credit risk profile has taken a big knock. At whose expense?</p>
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We acknowledge your frustration and therefore immediately liaised with our Administration Department in this regard.
We established that the initial delay, in the payment being allocated towards your account, was due to an incorrect reference number being used when payment was made. We can verify that subsequent to your telephonic conversation with one of our consultants on 21 September 2016, the payment was successfully allocated towards your Truworths account. Further to this, an instruction was sent to all credit bureaus to update the status of your payment profile for the affected month.
Whilst we were unable to locate any previous queries received from you in this regard, we sincerely apologize for any inconvenience caused and we trust that we were able to adequately attend to this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to this matter for you.
We acknowledge your frustration and therefore immediately liaised with our Administration Department in this regard.
We established that the initial delay, in the payment being allocated towards your account, was due to an incorrect reference number being used when payment was made. We can verify that subsequent to your telephonic conversation with one of our consultants on 21 September 2016, the payment was successfully allocated towards your Truworths account. Further to this, an instruction was sent to all credit bureaus to update the status of your payment profile for the affected month.
Whilst we were unable to locate any previous queries received from you in this regard, we sincerely apologize for any inconvenience caused and we trust that we were able to adequately attend to this matter for you.
Kind regards,
Truworths Online Team