1 reviews | Active since Nov 2015
A very bad attitude supervisor and no help receive
I bought a dress on the 17th of December 2016 and i ddnt ike it i then returned it the following day on the 18th of December 2016 and the supervisor named Sipho couldn't help instead he was giving me a very bad attitude saying they cant take the dress back because it was dirty around the neck and their T&C's dont mention that a customer cannot return the goods if they are dirty and i ddnt recognise that i found it dirty myself. Sipho was very rude he ddn't wanna help nor even to listen when i was talking to him nicely and he was busy helping other customers while i was busy talking to him as a customer, and when i asked for his surname he just said he's the only Sipho in the branch he gave me his employee number instead which is *** and i was very ****ed and hurting because of his poor service and behaviour.
Thank you for your post.
In line with our returns policy we will gladly exchange or refund merchandise returned within 30 days from the date of purchase provided that the garment has not been worn or used, the tags are still attached and valid proof of purchase is presented.
We have discussed your concerns with the manager of the store in question and were informed that the Store Supervisor assessed the garment and found that there was no tag attached and the garment was further not in its original condition. As you were not happy with the feedback provided by him he brought this matter to the attention of the Store Manager who also found that the garment did not meet all the criteria of our returns policy and for this reason, he declined your return.
Whilst the Store Supervisor denies having attended to you in the manner described in your post he has apologized for the way in which you felt he assisted you on the day.
We acknowledge that you are not happy with feedback provided however trust that you will be able to accept our stance in this regard.
Kind regards,
Lynn
Thank you for your post.
In line with our returns policy we will gladly exchange or refund merchandise returned within 30 days from the date of purchase provided that the garment has not been worn or used, the tags are still attached and valid proof of purchase is presented.
We have discussed your concerns with the manager of the store in question and were informed that the Store Supervisor assessed the garment and found that there was no tag attached and the garment was further not in its original condition. As you were not happy with the feedback provided by him he brought this matter to the attention of the Store Manager who also found that the garment did not meet all the criteria of our returns policy and for this reason, he declined your return.
Whilst the Store Supervisor denies having attended to you in the manner described in your post he has apologized for the way in which you felt he assisted you on the day.
We acknowledge that you are not happy with feedback provided however trust that you will be able to accept our stance in this regard.
Kind regards,
Lynn