CG
Cameron G

1 reviews | Active since May 2014

20 Jul 2017, 20:42

A Sad State of Affairs

<p>Last month I bought a pair of shoes from Truworths in Longbeach Mall for R600, They broke after just over a month. I took them back to the store on Tuesday 18 July and was told by the manager Zogera that she will help me, but there is not enough cash in the till to refund me. She then suggested I look for something else in the store. I did not find anything I Iiked and was annoyed with the over-friendly shop assistant ( I didn't get his name). I was then told by Zogera that she would not be in the store on the 19th because she would be on training but instructed the cashier Elizabeth to call me on the 19th, there was no call on the 19th or the 20th and now all I want is this ordeal to be over. Please contact me so that we can resolve this. I have already been severely inconvenienced. </p>

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Replies (1)
Truworths
Truworths's reply27 Jul 2017, 16:41
Official

Thank you for you post

Your experience at our store is in no way of a reflection of the high service standard we strive to offer our customers and we sincerely apologise in this regard.

We have escalated your concerns to the relevant Store Manager, which we believe has contacted you to discuss your concerns and to apologise for any inconvenience that may have been caused.

We once again wish to offer our sincere apologies for the manner in which you felt you were assisted and thank you for bringing this matter to our attention, as this gives us the opportunity to improve on the service we offer our customers.

Should you have any other concern or suggestion, please feel free to contact via email to *** and we will gladly assist.

Best regards,

Truworths Online Team