A retail relationship you DO NOT Want

I am really in AWE as to how Truworths operates and how inconsiderate they operate with absolutely ZERO empathy to anyones situation.

So, I initially app**** for a Truworths account back in 2020, Credit limit was R1000, I diligently paid and grew this account to a credit limit of R10 000 in 2022.

Regrettably, and out of my control, I was retrenched due to operational issues in September 2022, I immidiatley engaged with Truworths and informed them hereof and asked if they could just suspend the payments for a period of 2 or 3 months so that I can attain my UIF and find suitable employment, of whihc I will automatically resume to paying the outstanding PLUS EXTRA to what I normally have done,

Truwtorths declined this, and subsequently proceeded to not understand the situation, I wish to note that as of 10 January 2023, I still have not received my UIF however have been paying Truworths as I can when I can, I have NOT COMPLETELY abandoned my account, I have tried engaging with Truworths as I can, to no avail from their part,

I have noted that Truworths has subsequently reduced my credit limit to almost 50% of the total amount I had, ensuring that there is a total over limit amount, inturn totally *****ing my credit record, preventing me from attaining decent and suitable work,

I see that my account is currently overdue by R3K, with a total amount outstanding of R7246, I am really not in a position to pay the R7K, but know this, that I am on a mission to pay this account and totally damn close it,

The experience with Truworths from a shopping perspective to this account perspective has much to be left to be desired, infact, I cannot wait to distance myself from Truworths, cut up this account card and just walk away from this one way relationship.

Let me reiterate, I have two accounts, one with MobiCred and one with FeverTree, both not having insurance, both of these companies have engaged with me, and suspended the account from hand over or payment due for the last 3 months, so let me be frank, these creditors will be the first to be serviced by me, why, because they engaged and ahd empathy in the matter, something truworths needs to get grips on.

So in conclusion, Truworths, thanks for not engaging with me, thanks for pushing me away as a client, thanks for one way engagement from me as a client, Thank you for showing me that you have absolutely zero empathy or care toward your clients who ultimatley sustain you as a business, thank you for showing me that all you are on about is the bottom line which is fine, but remember who got you to where you are, where you have been and where you need to be.

Thank you for showing me that you are NOT a retail partner that I want to be associated with.