1 reviews | Active since Jul 2017
A dissolutioned and disgruntled Truworths customer
<p> </p> <p>On the 10th July 2017 I received a very ********** service from a certain Mr Daniel Mohlaudi who is allegedly a Truworths store manager at Cresta Shopping mall</p> <p>Subsequent to this maltreatment I duly submitted my grievance to the complaints department of Truworths as a matter of procedure with the expectation that my grievance will be attended to and will amicably be solved ,unfortunately I was lying to myself .</p> <p> </p> <p>The post dated 18th July 2017 with the title : Terrible customer care that left me frustrated and disgruntled on hellopeter bears testimony to my plight</p> <p> </p> <p>Unfortunately my dearest Truworths cared less as up to this day they haven’t properly spoken to me nor attempted to write and email or a message, but just a minor call by anonymous person claiming to be from Truworth’s complaint department , who cannot even offer me a reference but said the area manager will call me. To this day I am still waiting for the area manager’s call</p> <p> </p> <p>The despicable , awful and degrading attitude displayed towards me by Truworths Cresta manager is seemingly endorsed by Truworths management and Truworths retail business in general as no one cares to attend to my plight as a customer in good standing .</p> <p> </p> <p>I thought to have been one of the truest and valuable Truworths customer but they proved me utterly wrong in that their attitude towards me left me down hearted , frustrated and so disgruntled.</p> <p> </p> <p>I never thought this sad day will dawn on me and my favorite clothing store. It is with utter dismay to experience this horrible treatment “from my favorite clothing store”.</p> <p> </p> <p>Due to this disheartening experience I am left with no option but to cut ties with Truworths by closing my account.</p> <p> </p> <p>Thanks for nothing Truwoths, Thanks for vomiting on me my allegiance to you .</p> <p> </p> <p> </p> <p>David Seshabela</p> <p>Account Number: ********** ********** /8</p> <p> </p> <p> </p>
Thank you for your post and raising your concerns with us.
The service you described in your post in no way indicates the international service standards that we at Truworths strive to provide to all our customers.
We immediately escalated this matter to the Area Manager of the store to investigate and address your concerns to ensure that this level of service is not repeated.
We can verify that the Area Manager has contacted you to discuss this matter and apologise for the manner in which you felt you were attended to during your recent visit to one of our stores. We further believe that he remains committed to assist you with locating the item you wished to purchase on the day.
We would like to once again sincerely apologise for any inconvenience and upset that may have been caused as a result of this matter and we certainly hope that your experience has not deterred you from supporting us in future.
We trust that the attention afforded to your query has re-assured you of your value to our company and encourage you to contact us on *** or via email on *** should you have any future enquiries comments or suggestions.
Sincerely yours,
Truworths Online Team
Thank you for your post and raising your concerns with us.
The service you described in your post in no way indicates the international service standards that we at Truworths strive to provide to all our customers.
We immediately escalated this matter to the Area Manager of the store to investigate and address your concerns to ensure that this level of service is not repeated.
We can verify that the Area Manager has contacted you to discuss this matter and apologise for the manner in which you felt you were attended to during your recent visit to one of our stores. We further believe that he remains committed to assist you with locating the item you wished to purchase on the day.
We would like to once again sincerely apologise for any inconvenience and upset that may have been caused as a result of this matter and we certainly hope that your experience has not deterred you from supporting us in future.
We trust that the attention afforded to your query has re-assured you of your value to our company and encourage you to contact us on *** or via email on *** should you have any future enquiries comments or suggestions.
Sincerely yours,
Truworths Online Team