IK
Inge K
1 reviews | Active since Sept 2011
01 Oct 2015, 22:24
A/C no. ***
Good day,<br> It is extremely annoying to be receiving SMS's from you telling me that in order to maintain a good credit record I must pay my account by the weekend, this when I have ALWAYS paid my account by month end, i.e. a few days before it is due. Please refrain from sending me these messages, which I take the strongest exception to, and send them to people who do not pay their account on time. I have an excellent credit record and regard your SMS's as an insult.
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Truworths's replyOfficial
06 Oct 2015, 15:00Hello Inge Kruse,
Thank you for your post. We acknowledge your frustration in this regard and wish to apologize for the delay in our response.
The SMS referred to in your post is sent to our customers with the intention of reminding them of their next payment due date and amount. It is by no means sent to cause customers any upset or frustration and we regret that it had been perceived by you as such.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post. We acknowledge your frustration in this regard and wish to apologize for the delay in our response.
The SMS referred to in your post is sent to our customers with the intention of reminding them of their next payment due date and amount. It is by no means sent to cause customers any upset or frustration and we regret that it had been perceived by you as such.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply06 Oct 2015, 15:00
Official
Hello Inge Kruse,
Thank you for your post. We acknowledge your frustration in this regard and wish to apologize for the delay in our response.
The SMS referred to in your post is sent to our customers with the intention of reminding them of their next payment due date and amount. It is by no means sent to cause customers any upset or frustration and we regret that it had been perceived by you as such.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post. We acknowledge your frustration in this regard and wish to apologize for the delay in our response.
The SMS referred to in your post is sent to our customers with the intention of reminding them of their next payment due date and amount. It is by no means sent to cause customers any upset or frustration and we regret that it had been perceived by you as such.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn