a account payment/ insurance

Hi II have a question for insurance why was the below done cause it was declined I got the message from anonymous that we work for same company I'm not certified not at all again please see below SMS from Hollard where is the fairness in this cause clearly something was not done did they confirm about the liquidation of the company a d when was it liquidated my a count stil not paid now decided to hand over without assisting

Dear Ms

We acknowledge receipt of your complaint via social media and understand that you have expressed concern about the claim delay when you claimed a benefit on the Truworths policy.

The insurer, Hollard Insurance, has appointed IUA Business Solutions as the policy and claims administrator for policies incepted via Truworths stores. IUA is mandated to operate within the applicable policy terms and conditions.

We empathise and understand this is a difficult time for you and your family. As the claims administrator, we must abide by the policy conditions. Hollard can only pay legitimate claims based on the terms and conditions of the policy. Therefore, we must verify all claim evidence before claim finalization.

IUA registered a retrenchment benefit claim on 23 August 2024 after we received notification of retrenchment from Hollard. Thank you for your patience and for providing the requested claim evidence.

Initially, the claim was rejected as the claim evidence verified that you took a voluntary severance package, reflected as CODE 16 on the UI19 document, which is an exclusion in the policy. However, once the administrator confirmed that you would have been retrenched anyway as the company was in liquidation, the claim was reviewed.

After careful evaluation, the claim was assessed and approved. The correspondence regarding the claim outcome will be emailed to you.