DG
Damien G
1 reviews | Active since Nov 2012
26 Feb 2016, 10:12
57 Phone Calls in one week
Truworths Customer Call<br> <br> I have missed one payment on my account (R230) and been harassed by Truworths call centre account department getting an abundance of calls not only to my cell phone but to my girlfriends phone aswell <br> <br> this is making my life difficult I have arranged to make payment and yet again yesterday I get a call and again today <br> <br> <br> <br> <br> <br> <br> <br>
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Truworths's replyOfficial
29 Feb 2016, 13:45Hello damiendamz,
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it is currently being handled by Blake and Associates who does collections on our behalf.
According to our records only four calls were made to you regarding the status of your account and to confirm your payment arrangements.
Following your telephonic conversation with one of our consultants you provided us with your friend's cellphone number which we can verify has now been removed from our database. Further to this, you have agreed to send record of the other calls made to your friend in order for us to further investigate this with the relevant agency.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it is currently being handled by Blake and Associates who does collections on our behalf.
According to our records only four calls were made to you regarding the status of your account and to confirm your payment arrangements.
Following your telephonic conversation with one of our consultants you provided us with your friend's cellphone number which we can verify has now been removed from our database. Further to this, you have agreed to send record of the other calls made to your friend in order for us to further investigate this with the relevant agency.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Truworths's reply29 Feb 2016, 13:45
Official
Hello damiendamz,
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it is currently being handled by Blake and Associates who does collections on our behalf.
According to our records only four calls were made to you regarding the status of your account and to confirm your payment arrangements.
Following your telephonic conversation with one of our consultants you provided us with your friend's cellphone number which we can verify has now been removed from our database. Further to this, you have agreed to send record of the other calls made to your friend in order for us to further investigate this with the relevant agency.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it is currently being handled by Blake and Associates who does collections on our behalf.
According to our records only four calls were made to you regarding the status of your account and to confirm your payment arrangements.
Following your telephonic conversation with one of our consultants you provided us with your friend's cellphone number which we can verify has now been removed from our database. Further to this, you have agreed to send record of the other calls made to your friend in order for us to further investigate this with the relevant agency.
We trust that we were able to adequately attend to your query and look forward to your account being brought up to date with payment.
Kind regards,
Lynn