kH
khange H
1 reviews | Active since Jul 2015
19 Jul 2015, 05:10
50
I bought a daniel klein watch in match ,2 weeks later took it back because the bands to trap the strips were loose so they adjusted the bands however now that they have adjusted these the bands are now tight ,the strip cant pass through and now its now pulling the bands and damaging the strips. Took the watch backto southgate they told me tht the warranty does not cover the belt however it reads\ unless its factory fault "so in these case . I was advised tht they are going to send my watch as is because of the waranty. I will be unhappy if these will happen because im paying R600.00 plus intrest for 12 months for product im not using. Since i bought this watch its with truwoths and im paying "
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
24 Jul 2015, 14:51Hello changa,
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
The service you received from the relevant store is unacceptable and not in line with the high standards of service we strive to offer our customers. Therefore, we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We were informed that the strap referred to in your post does not form part of the mechanism of the watch and therefore it is not covered under the warrantee. The store consultant followed the correct procedure by sending your watch to the relevant supplier for assessment.
We were informed that the Store Manager is liaising with the relevant supplier and has been, and is still committed to remain, in contact with you until this matter has been resolved.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Lynn
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
The service you received from the relevant store is unacceptable and not in line with the high standards of service we strive to offer our customers. Therefore, we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We were informed that the strap referred to in your post does not form part of the mechanism of the watch and therefore it is not covered under the warrantee. The store consultant followed the correct procedure by sending your watch to the relevant supplier for assessment.
We were informed that the Store Manager is liaising with the relevant supplier and has been, and is still committed to remain, in contact with you until this matter has been resolved.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Lynn
Truworths's reply24 Jul 2015, 14:51
Official
Hello changa,
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
The service you received from the relevant store is unacceptable and not in line with the high standards of service we strive to offer our customers. Therefore, we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We were informed that the strap referred to in your post does not form part of the mechanism of the watch and therefore it is not covered under the warrantee. The store consultant followed the correct procedure by sending your watch to the relevant supplier for assessment.
We were informed that the Store Manager is liaising with the relevant supplier and has been, and is still committed to remain, in contact with you until this matter has been resolved.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Lynn
We thank you for bringing this matter to our attention and affording us the opportunity to respond.
The service you received from the relevant store is unacceptable and not in line with the high standards of service we strive to offer our customers. Therefore, we deemed it necessary to escalate your concerns to the respective Store Manager to attend to.
We were informed that the strap referred to in your post does not form part of the mechanism of the watch and therefore it is not covered under the warrantee. The store consultant followed the correct procedure by sending your watch to the relevant supplier for assessment.
We were informed that the Store Manager is liaising with the relevant supplier and has been, and is still committed to remain, in contact with you until this matter has been resolved.
We sincerely apologise to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Lynn