PN
Phindile N
1 reviews | Active since Jun 2012
29 Jul 2015, 11:25
5-10 working days to get a paid up letter
My PRESCRIBED account was handed over/sold by Truworths to Burco and Associates. I paid it up on Monday and informed Burco and Associates, I am now being told that it is going to take 5-10 working days for the payment to be allocated, really? 10 working days? That does not sound right at all to me, it takes 24 hours max for an inter-bank payment to reflect, 10 days is honestly just ridiculous! I cannot wait for 10 working days, that's half a month.... I need to get my name cleared on Transunion ASAP.
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Truworths's replyOfficial
04 Aug 2015, 16:45Hello nkabinpf,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We were concerned to read about your query and as such liaised with our Legal Department regarding this matter. They have investigated and established that the mentioned debt has not prescribed as you have been making payment on your account since 2009.
We are pleased to confirm that following your payment on 27 July 2015 your account has been settled in full and an instruction will be sent to the credit bureaus to update the status of your payment profile.
We trust that we have satisfactorily attended to your concerns, however should you require any further assistance with this matter, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We were concerned to read about your query and as such liaised with our Legal Department regarding this matter. They have investigated and established that the mentioned debt has not prescribed as you have been making payment on your account since 2009.
We are pleased to confirm that following your payment on 27 July 2015 your account has been settled in full and an instruction will be sent to the credit bureaus to update the status of your payment profile.
We trust that we have satisfactorily attended to your concerns, however should you require any further assistance with this matter, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Lynn
Truworths's reply04 Aug 2015, 16:45
Official
Hello nkabinpf,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We were concerned to read about your query and as such liaised with our Legal Department regarding this matter. They have investigated and established that the mentioned debt has not prescribed as you have been making payment on your account since 2009.
We are pleased to confirm that following your payment on 27 July 2015 your account has been settled in full and an instruction will be sent to the credit bureaus to update the status of your payment profile.
We trust that we have satisfactorily attended to your concerns, however should you require any further assistance with this matter, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We were concerned to read about your query and as such liaised with our Legal Department regarding this matter. They have investigated and established that the mentioned debt has not prescribed as you have been making payment on your account since 2009.
We are pleased to confirm that following your payment on 27 July 2015 your account has been settled in full and an instruction will be sent to the credit bureaus to update the status of your payment profile.
We trust that we have satisfactorily attended to your concerns, however should you require any further assistance with this matter, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Lynn