1 reviews | Active since Jun 2017
4month phone repair????
<p>I sent my phone in 4 months ago at truworths Cape Gate under warrantee, I spoke on multiple occasions to Le-ann on the phone and have been going there almost every Friday. Le-ann keeps coming back to me day after day.....same story when im at the store. I still dont have my phone, i am very unhappy as the phone is already paid off and i dont have a phone? Is this right? I think not...</p> <p> </p> <p>Get back to me TODAY</p>
Thank you for your post.
Upon receipt of your post, we escalated the matter to the relevant Store Manager to investigate and address.
We have been informed that your handset was sent to MTN for an assessment shortly after it was received on 06 March 2017. Whilst your handset was still covered under warrantee, it was not repaired by MTN, as they found it to be as a result of liquid damage and the handset was thus beyond economical repair. Subsequent to this, your handset was sent back to the store in April and you were informed of the outcome.
We further confirm that you refused to collect your handset from the store and regret that you are not happy with the decision made. We would like to encourage you to collect your handset from the store at your earliest convenience.
Should you have any other concerns, kindly contact us on ***, or send an e-mail to ***.
Sincerely yours,
Truworths Online Team
Thank you for your post.
Upon receipt of your post, we escalated the matter to the relevant Store Manager to investigate and address.
We have been informed that your handset was sent to MTN for an assessment shortly after it was received on 06 March 2017. Whilst your handset was still covered under warrantee, it was not repaired by MTN, as they found it to be as a result of liquid damage and the handset was thus beyond economical repair. Subsequent to this, your handset was sent back to the store in April and you were informed of the outcome.
We further confirm that you refused to collect your handset from the store and regret that you are not happy with the decision made. We would like to encourage you to collect your handset from the store at your earliest convenience.
Should you have any other concerns, kindly contact us on ***, or send an e-mail to ***.
Sincerely yours,
Truworths Online Team