3 phone calls for R14 Outstanding !!!!!!

To whomever makes the credit collections policies and informs the collection department should be fired, <br> <br> Please explain to me - why you would phone a customer who has been your customer for 17 years - and has always paid her account - most months i pay more than is required - 3 times in the evenings and over a weekend for a short payment on her account of R14 . I made a mistake when doing the rounding off - which i normally do - as i made these payments on my cellphone - Surely you have some sense and can do some intelligent selections and NOT phone a customer who pays every single month for the past 17 years - when she made a short payment of R14 !!! your agents are extremely arrogant and for this reason i want you to phone me and advise me how i pay the full oustanding amount and cancel my account . Finally i want to get rid of the way i am treated by your company . Enough is enough. i want a senior executive to be aware of my decision - i dont expect them to phone me - i understand their arrogance as well - i just want them to acknowledge that i they have lost a life long customer !!!!