MN
MARIA N
1 reviews | Active since Feb 2013
28 Dec 2015, 10:42
3 months
i bought jacket in September and i send it back October because it thorn because it was before thee<br> months i thought they Will credit it and they said they gonna send it to head office to find out about it <br> and they called and said i must collect and when i go to collect the person was helping said she cannot find it now i don't want it any longer they must credit it we pay lot of money for quality and before thee months we cannot wear their Clothes and its expensive
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Truworths's replyOfficial
30 Dec 2015, 14:17Hello LENKUTLWANG ,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
Upon receipt of your post we liaised with the manager of the store. We were informed that your jacket had indeed been sent to our Quality Assurance department for assessment. Their findings were that the defect on the jacket was not caused due to manufacturing fault and therefore your return was declined.
The manager has asked us to apologize that the consultant was unable to locate the jacket on the day of your visit. Your jacket is in the store and she has requested that you return to store at your earliest convenience to collect it.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
Upon receipt of your post we liaised with the manager of the store. We were informed that your jacket had indeed been sent to our Quality Assurance department for assessment. Their findings were that the defect on the jacket was not caused due to manufacturing fault and therefore your return was declined.
The manager has asked us to apologize that the consultant was unable to locate the jacket on the day of your visit. Your jacket is in the store and she has requested that you return to store at your earliest convenience to collect it.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Kind regards,
Lynn
Truworths's reply30 Dec 2015, 14:17
Official
Hello LENKUTLWANG ,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
Upon receipt of your post we liaised with the manager of the store. We were informed that your jacket had indeed been sent to our Quality Assurance department for assessment. Their findings were that the defect on the jacket was not caused due to manufacturing fault and therefore your return was declined.
The manager has asked us to apologize that the consultant was unable to locate the jacket on the day of your visit. Your jacket is in the store and she has requested that you return to store at your earliest convenience to collect it.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
Upon receipt of your post we liaised with the manager of the store. We were informed that your jacket had indeed been sent to our Quality Assurance department for assessment. Their findings were that the defect on the jacket was not caused due to manufacturing fault and therefore your return was declined.
The manager has asked us to apologize that the consultant was unable to locate the jacket on the day of your visit. Your jacket is in the store and she has requested that you return to store at your earliest convenience to collect it.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Kind regards,
Lynn