MM
Maria M

1 reviews | Active since Jan 2020

19 Nov 2021, 05:54

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I bought clothes for my kids at truworths in town, so when I got home I realized that I took wrong sizes, so since am working at greenstone I took them and tried to return them. 1st the twinpack shirt was wrong sizes it was 2-3 and 3-4 and the sneaker was bigger sizes. So the cashier was willing to exchange the shirt for me but according to him the code that was on sneaker was wrong and I paid 399 for them and he said it was 180, so he called the manager to assist him, the manager just said i must take them back to town cause is gonna caused stock loss for them and I took my packets and left, so as a customer I want to know why they wrote you can return any truworths but when you do the manager refuse to help you. Am now waiting for my off day so that I can return them where I bought them

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Replies (1)
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Maria M's update20 Nov 2021, 05:30
Reviewer Update
I recieved a a call from Nizaar Jacob and he is the regional manager, unfortunately I wasn't happy about his feedback cause his answer was take it back to town and I don't have time to go back, am always at work but I will take this further to ombudsman cause this is really inconvenient to me.