1 reviews | Active since Feb 2015
2 weeks to respond to an email
I recently emailed [Email Removed] for an account inquiry about changing from 6month to 12 month. After 2 days i got a response from Wasela whom didnt answer my questions just told me my balance which i WASNT asking for. I was asking a question. I then responded asking the question AGAIN and got no response 2 weeks later i sent another email and got a response that it is now too late to change to 12 months as it need to be done before the 7th December. If these people actually read my email in the first place correctly everything would of been fine. The tone of the email is undermining and isn't professional they come across as rude, PLEASE educate your staff on how to read, respond in the correct etiquette. Why does it take 2 weeks to respond to an email I dont understand.
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner.
We regret that we have been unsuccessful in our attempts to contact you in this regard; we can confirm that we have investigated this matter and established that you had indeed requested the mentioned transfer in your email sent to us on 29 November 2015.
We have thus transferred the requested purchase amount from your six month payment plan to your twelve month plan. Further to this your concerns has been brought to the attention of the Customer Services Manager, who has apologized for the service you received in this regard.
We trust that we have satisfactorily attended to this matter for you. We wish to thank you for informing us of your experience as this gives us the opportunity to improve on the services we provide to our customers and ensure that our high service standards are upheld at all times.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we train our staff to always assist customers in a professional and efficient manner.
We regret that we have been unsuccessful in our attempts to contact you in this regard; we can confirm that we have investigated this matter and established that you had indeed requested the mentioned transfer in your email sent to us on 29 November 2015.
We have thus transferred the requested purchase amount from your six month payment plan to your twelve month plan. Further to this your concerns has been brought to the attention of the Customer Services Manager, who has apologized for the service you received in this regard.
We trust that we have satisfactorily attended to this matter for you. We wish to thank you for informing us of your experience as this gives us the opportunity to improve on the services we provide to our customers and ensure that our high service standards are upheld at all times.
Yours sincerely,
Lynn