TM
Thandi M
1 reviews | Active since Jun 2020
02 Jun 2020, 10:24
2 MONTHS ONLINE ORDER
Bought kids winter boots online in April. Still havent received. Call centre is a mess that wastes airtime. Agents tells you they can’t communicate with Courier, courier says only Truworths may communicate with them. No way forward, just wasted money and a lingering parcel. Its winter and my daughter needs the boots!
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
11 Jun 2020, 14:58Thank you for raising your concerns and affording us the opportunity to assist.
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear about your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that due to the backlog at RTT your order had been delivered late, and we sincerely apologise for any frustration caused.
We tried contacting you to address your concerns but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email ***.
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear about your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that due to the backlog at RTT your order had been delivered late, and we sincerely apologise for any frustration caused.
We tried contacting you to address your concerns but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email ***.
Kind regards,
Truworths Online Team
Truworths's reply11 Jun 2020, 14:58
Official
Thank you for raising your concerns and affording us the opportunity to assist.
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear about your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that due to the backlog at RTT your order had been delivered late, and we sincerely apologise for any frustration caused.
We tried contacting you to address your concerns but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email ***.
Kind regards,
Truworths Online Team
At Truworths, we strive to provide an effortless shopping experience at all times. Thus, we were concerned to hear about your experience.
Upon thorough review of the situation, we narrowed the cause to our Online Shopping team to address. We were advised that due to the backlog at RTT your order had been delivered late, and we sincerely apologise for any frustration caused.
We tried contacting you to address your concerns but were unsuccessful in our attempts. We further verify that this matter has been resolved in the interim.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email ***.
Kind regards,
Truworths Online Team