2 months and no ITC UPDATE FROM Truworths

<p>Hi</p> <p>This is really bad service at its best!!!</p> <p>Ive paid my Truworths account in full on the 15/03/2017 into MBD and received my paid up letter from MBD on the 22/03/2017 which is ok as i am aware of the process that needs to be followed and that it took a few days for the money to reflect in the accounts.</p> <p>I was then told by Suzan Mokoto of MBD that Truworths would update the ITC.</p> <p>Ive contacted Truworths and i was informed by the call agent that i should wait until month end as this when their updates takes place.</p> <p>Ive contacted Transunion 4/04/2017 and their was no updates on my account and was advised to send the proof of paypent through to ********** and 48 hrs this was resolved.</p> <p>I then followed up with Experian and i was advised by them that my account reflecting is 5 months in arrears.</p> <p>According to Truworths the file was sent through and eventually after spending hundreds of rands on airtime and i eventually found out that the file was sent through but it was rejected on the Experian portal due to errors on the file as per Winile Butelezi of Experian.</p> <p>Robyn of Truworths has tried her best to assist me however i know its out of her control and her management is not willing to assist.</p> <p>I was told by Winile that Truworths could request an urgent update on my account and this could be resolved within 48 hours however Truworths has decided to ignore my request after they have made the mistakes from there side and now due to this i must wait up to 7days.</p> <p>This is absoultley SHOCKING SERVICE!!! </p> <p>Why cant Truworths just request an urgent update as they made the mistakes and due to that i must wait 7 days. I want this updated ASAP!!!!</p> <p>Please see the below correspondence by Robyn (TruworthsLegal) Winile Butelezi (Experian) and myself</p> <p> </p> <p>Hi Robyn <br /><br />As per our telecom, you will need to request an Urgent Update on my account to be sent from an authorized sender to the Experian Admin department. <br />I need this to be done ASAP</p> <p>Good day,<br /> <br />I have received notification that Truworths has confirmed that Experian can proceed with the update<br /> </p> <p>Thanks Robyn, can you please advise who <br />Was the authorized sender as i know Experian<br />Will request this info in order for them to trace the mail </p> <p> </p> <p>The email was sent to her at 10:55.<br /> <br />Please tell her to check her emails thoroughly as it was sent<br /> <br />Kind Regards,</p> <p> </p> <p>Hi Robyn,<br /> <br />Attached is the email I received from you which states nothing regarding a request to call centre to update Mr ............... account.<br />We require an email from an authorised person at Truworths requesting the admin centre to update the account.<br />Please provide them with the relevant information. <br />Email to: ********** <p>Hi Robyn, <br /> <br />As per our telecom, you have confirmed that no emergency update will be done. Experian will load the production file in 5 to 7 working days. <br />Please also clarify this with your consumer to avoid any misunderstanding. </p> <p> </p> <p>Good day,<br /> <br />That is correct.<br /> <br />Management has confirmed that the file must be actioned and there is no urgent request from our side</p> <p> </p> <p> </p> <p> </p>