14 MONTHS LATER , STILL WAITING FOR MY SHOES

<p>I bought a pair of shoes @Truworths Brooklyn mall on the 6 May 2016. Returned them back a few days later. Due to some fault identified. I was informed the store will send them back for a qaulity check. Until today 2017.06.28 I am still waiting. Contacted the store with no luck. I personally visited the store early this year the manager told me she is unable to trace my query since I don`t have the receipt.</p> <p> </p> <p>I contacted Truworths head office several times, no luck. On the 05 May 2017: 11:55 I spoke to Ms. Centia (Innocentia who was very rude) She drop the phone. Called again I was assisted in lodging complaint. No follow-up nothing since then.</p> <p>Today: 28/June/2017: I contacted head office again, @ 10:30 the consultant noted that a complaint was lodged, while I was busy with her the line was cut-off. I called again @10:47 another consultant assisted me, to my surprise according to her they were nothing on my record. I started fresh again lodging my case</p> <p> </p> <p>Very disappointed I was expecting better service from TRUWORTHS STORE </p> <p> </p> <p> </p> <p> </p> <p> </p>