*** Policy added to my account

Good day.<br> <br> I have spoke to Londi ( collections department) on *** and she referred me to Viresh ( Collections department Team Leader) who had no idea what he is doing because he kept me on hold for 30 minutes when I asked me to provide me with a date when the account as handed over. He then provided me with the Head office number *** to call. <br> <br> I have received a letter stating that I took up a policy and that I owe R120. I have made numerous calls through different department within Truworths and I have been waiting for feedback for 3 months already.<br> <br> According to you letter dated 11 November 2015 signed by your National collection manager ( Tina De Lange) my account is handed over for debt collection for a policy that I have no knowledge of.<br> <br> I have asked you to provide me with evidence where I took out this policy and you have failed to do so.<br> <br> When I called you offices your staff is giving me a run-around and I am sick and tired this query. <br> <br> I demand Tina De Lange To call me to resolve this matter.<br> <br> Above is the original email....<br>