VM
Venessa M
1 reviews | Active since Jun 2013
13 Oct 2015, 10:10
10 months later and still no response
After complaining last year to you about the pathetic service I received with regards to an expired git card, speaking to somebody from head office( its been so long I forgot who I spoke to) , sent photos of tthe card and even went into my local branch only to be told that the lady handling it was on leave in December 2014 and the assistant manager of the store took down my details and I was told that. They would get back to me asap. Guess what ? 11 months have gone by and still no solution to the problem, Pathetic, hopeless,disorganised,annoying,and completely hopeless . Must I go on, just a few words I would use o descripe your company<br>
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Truworths's replyOfficial
16 Oct 2015, 07:33Hello louisemoonsamy,
We acknowledge your frustration in this regard and we were truly concerned to read about your experience.
Following our email correspondence, we confirm receipt of the pictures of the gift card. We were however unable to validate the card as the barcode number does not reflect on our database. We have sent you an email to request the details of the store in question, as well as a clear copy of the gift card. Alternatively, the card can be taken to your nearest Truworths store where they will be able to assist you with the gift card number.
We wish to sincerely apologize for any inconvenience caused as a result of this matter and trust that we will be able to sufficiently resolve this matter upon receipt of the required information.
Yours sincerely,
Lynn
We acknowledge your frustration in this regard and we were truly concerned to read about your experience.
Following our email correspondence, we confirm receipt of the pictures of the gift card. We were however unable to validate the card as the barcode number does not reflect on our database. We have sent you an email to request the details of the store in question, as well as a clear copy of the gift card. Alternatively, the card can be taken to your nearest Truworths store where they will be able to assist you with the gift card number.
We wish to sincerely apologize for any inconvenience caused as a result of this matter and trust that we will be able to sufficiently resolve this matter upon receipt of the required information.
Yours sincerely,
Lynn
Truworths's reply16 Oct 2015, 07:33
Official
Hello louisemoonsamy,
We acknowledge your frustration in this regard and we were truly concerned to read about your experience.
Following our email correspondence, we confirm receipt of the pictures of the gift card. We were however unable to validate the card as the barcode number does not reflect on our database. We have sent you an email to request the details of the store in question, as well as a clear copy of the gift card. Alternatively, the card can be taken to your nearest Truworths store where they will be able to assist you with the gift card number.
We wish to sincerely apologize for any inconvenience caused as a result of this matter and trust that we will be able to sufficiently resolve this matter upon receipt of the required information.
Yours sincerely,
Lynn
We acknowledge your frustration in this regard and we were truly concerned to read about your experience.
Following our email correspondence, we confirm receipt of the pictures of the gift card. We were however unable to validate the card as the barcode number does not reflect on our database. We have sent you an email to request the details of the store in question, as well as a clear copy of the gift card. Alternatively, the card can be taken to your nearest Truworths store where they will be able to assist you with the gift card number.
We wish to sincerely apologize for any inconvenience caused as a result of this matter and trust that we will be able to sufficiently resolve this matter upon receipt of the required information.
Yours sincerely,
Lynn