1 reviews | Active since Jan 2015
1 TRANSACTION GOES OFF EVERY DAY!!! WHY?
I am disgusted at Truworths!!!, I bought a pair of shoes on the 25th of January for R380.00 with a debit card.<br> This amount has been debited off of my account on the 27th, 28th, 29th and I hope it does not go off today!!!!!<br> I spoke to a few people and they advised me it is a System problem. That is not my problem!!!!!!<br> I have debit orders going off on the 1st and if I don't get my money back they might be returned!!!!!!<br> Now, I left my number at your call centre for someone to contact me, I really hope this happens, I want my money back TODAY!!<br> If I do not get it back I will hold Truworths liable for any penalty fees going off of my account because of this and I will open a ***** case.<br> How is this happening? You are wasting MY time for to get MY money YOU took? And just to advise you, I will not be giving ANY bank statements for 'investigation'. <br>
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
We have investigated this issue as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
The bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine