1 reviews | Active since Mar 2009
1 Month later and no delivery
Good day. I placed an order for a fashion delivery on the 6th of November at Clearwater Mall. My customer request number is ********** 8. I have not had any feedback regarding when I am going to receive my delivery. It's been a month now and nothing. I called your call center only to find out my order was cancelled. No one informed me it was cancelled or that the item was not sourced or anything. I just want to know why my order got cancelled and re-ordered only yesterday after a whole month and I want to know by when am I going to get my delivery. Why does it take a whole month to source an item. If there were issues why didn't anyone contact me. Is this customer service?
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We acknowledge your frustration regarding this matter; however, confirm that we have investigated your concerns raised. We have ascertained that even though the item was found when you initially placed the order, it was regrettably not charged to your account.
We regret any frustration caused as a result of this matter, but have however in the interim resourced the item for you. We confirm that you have been advised regarding the delivery of your order, and hope that we were able to adequately address your query.
Should you have any further concerns please feel free to contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Thank you for your post.
At Truworths, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
We acknowledge your frustration regarding this matter; however, confirm that we have investigated your concerns raised. We have ascertained that even though the item was found when you initially placed the order, it was regrettably not charged to your account.
We regret any frustration caused as a result of this matter, but have however in the interim resourced the item for you. We confirm that you have been advised regarding the delivery of your order, and hope that we were able to adequately address your query.
Should you have any further concerns please feel free to contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team