dS
dheran S
1 reviews | Active since Mar 2009
21 Jul 2015, 20:03
1 Month arears and continous harassment
I was a month late with a payment which means i was in arrears for R280.00. being a long standing client who normally pays on time and in many cases in advance or at least more than the minimum required payment i did not expect to be harassed by your credit control call centre. Today i received 10 calls from your call centre even though i paid an amount of R800.00 via eft last night. This is not the way to keep clients. I want nothing more than to be rid of Truworths. Your call centre is rude and i was told to just pay my account. People who want Truworths accounts should know how you harass your customers. Do not call me with an apology, i do not want one
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Truworths's replyOfficial
28 Jul 2015, 10:03Hello dheran,
Thank you for your post and affording us the opportunity to attend to your concerns.
Your payment due by 03 July 2015 was not received by this date which resulted in us contacting you to make a payment arrangement. We were not able to do this in the initial call to you and as such, we continued to contact you. In the interim, you made a payment via Electronic Funds Transfer (EFT) on 20 July which we received from the bank on 22 July. We thank you for this payment and can confirm that your account now has a credit balance.
We are concerned with the conduct described in your post and we have brought this to the attention of the manager of the department to address with the relevant agents.
We trust that we were able to adequately attend to your concerns, however should you have any further inquiries, please contact us on *** or via email ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
Your payment due by 03 July 2015 was not received by this date which resulted in us contacting you to make a payment arrangement. We were not able to do this in the initial call to you and as such, we continued to contact you. In the interim, you made a payment via Electronic Funds Transfer (EFT) on 20 July which we received from the bank on 22 July. We thank you for this payment and can confirm that your account now has a credit balance.
We are concerned with the conduct described in your post and we have brought this to the attention of the manager of the department to address with the relevant agents.
We trust that we were able to adequately attend to your concerns, however should you have any further inquiries, please contact us on *** or via email ***.
Kind regards,
Lynn
Truworths's reply28 Jul 2015, 10:03
Official
Hello dheran,
Thank you for your post and affording us the opportunity to attend to your concerns.
Your payment due by 03 July 2015 was not received by this date which resulted in us contacting you to make a payment arrangement. We were not able to do this in the initial call to you and as such, we continued to contact you. In the interim, you made a payment via Electronic Funds Transfer (EFT) on 20 July which we received from the bank on 22 July. We thank you for this payment and can confirm that your account now has a credit balance.
We are concerned with the conduct described in your post and we have brought this to the attention of the manager of the department to address with the relevant agents.
We trust that we were able to adequately attend to your concerns, however should you have any further inquiries, please contact us on *** or via email ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
Your payment due by 03 July 2015 was not received by this date which resulted in us contacting you to make a payment arrangement. We were not able to do this in the initial call to you and as such, we continued to contact you. In the interim, you made a payment via Electronic Funds Transfer (EFT) on 20 July which we received from the bank on 22 July. We thank you for this payment and can confirm that your account now has a credit balance.
We are concerned with the conduct described in your post and we have brought this to the attention of the manager of the department to address with the relevant agents.
We trust that we were able to adequately attend to your concerns, however should you have any further inquiries, please contact us on *** or via email ***.
Kind regards,
Lynn