PK
Phumzile K

1 reviews | Active since Dec 2019

06 Dec 2019, 10:15

1

Their online shopping is the worst, i did online shopping with them on the 29 of November 2019, today is the 06 of December 2019, still I haven't received my parcels, I called them and ask them to give me the name of the courier that they use to deliver the goods, which they did, the courier name is RTT, fine i called RTT to track my parcel, they ask for the tracking number, i gave them,only to find out that ( Vathiswa ) the consultant from the online shopping gave the wrong tracking number, the lady from RTT ask me for my order number from Truworths which i gave it to her, when she tracks the order number, she told me that my order was sent to on the 03 of December, and cant even release it because they are still waiting for the release form from truworths.

0
Replies (2)
Truworths
Truworths's reply06 Dec 2019, 11:52
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team 
PK
Phumzile K's update09 Dec 2019, 06:58
Reviewer Update
Truworths Online its such a pain,

This is a mesage i receive from them yesterday,Hi Phumzile unfortunately 2 of the items you ordered from truworths online is no longer available. You've been refunded for the items AND THE REFUND WILL REFLECT IN THE NEXT 7-10 DAYS.WE'RE ARE SORRY FOR THE INCONVENIENCE. SUCH A ****TY POLICY 7-10 DAYS, AFTER SO LONG , THEY STILL HAVE A NERVE TO TELL ME THAT I WILL RECEIVE MY MONEY AFTER 7-10 DAYS. TODAY ITS THE 09-12-2019, MEANING WITH THEM I WILL RECEIVE MY MONEY AFTER A MONTH, CAUSE WITH ORDERS ITS BEEN TWO WEEKS WAITING.