1 reviews | Active since Nov 2015
1
I received a gift (uzzi top) it is to small so I went to change it for something else. After the cashier had told the manager she returned to say I need a slip. As this is a gift I do not have a receipt of which I was told that it can't be exchanged. On requesting to speak to the mager he came out and told me the same. I asked for the area managers number but instead was told to call the call centre! The call centre then said I was to call the area manager! I belive this service is unacceptable! I mean is this how they make there money! Are ppl supposed to hold onto to receipts for gifts! And then the manager doesn't even make effort to call the area manager from the branch and I should waste my own time and money! I have been a truworths customer for years but they will def be seeing less of me with this kind of assistance! So I sit with a top that will never been worn tag and all!
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard and we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient.
We have contacted the manager of the store and were informed that he advised you of our policy on the day of your visit and further requested additional information pertaining to the purchase in order to assist you by locating our copy of the docket. This was regrettably declined by you.
We realize that you are not happy with the feedback provided to you however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn
Best regards,
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard and we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient.
We have contacted the manager of the store and were informed that he advised you of our policy on the day of your visit and further requested additional information pertaining to the purchase in order to assist you by locating our copy of the docket. This was regrettably declined by you.
We realize that you are not happy with the feedback provided to you however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn
Best regards,