1 reviews | Active since Feb 2016
....
Hi<br> <br> I have been sending emails to Lynn but there is no response, she is purposly ignoring my emails, Cathie James is shielding Vinothan Govender from what I see, she has not taken the proper action against Vinothan Govender which is not fair to customers and staff members not fair at all!!!, Cathie promised to keep in touch with me regarding this but looks like she has swept this under the carpet, the reason for this is because my girlfriend and I went shopping in Ballito Truworths this past week, and Mr Vinothan Govender is there, I walked out of this immediately, So this is how you deal with complaints, you just move the problem to another area, Cathie James has shielded Vinothan Govender alot regarding this complaints, also when I met Cathie James she looked at every way to prove Vinothan is right, she even tried posing questions that were not relevant, no wonder you can send him for a polygraph test etc you can't meet those requests and that's because you shielding Vinothan, and Lynn you have been ignoring my emails and my previous posts, so this is how you handle your queries by ignoring customers<br> <br>
Thank you for your post.
We apologize for the delay in our response.
As conveyed to you during our previous correspondence we regard any allegations of misconduct by members of our staff in an extremely serious light, and a thorough internal investigation was launched on receipt of your initial complaint.
We acknowledge receipt of your emails sent on 09 and 15 March 2016 and wish to verify that the respective consultant was unavailable during this time and therefore could not respond to your emails sent. We can however verify that the Divisional Manager liaised with you the following week regarding your concerns.
We can confirm that a letter will be sent to you shortly providing you with the outcome of our investigation and we therefore regard this matter as closed.
Kind regards,
Lynn
Best regards,
Thank you for your post.
We apologize for the delay in our response.
As conveyed to you during our previous correspondence we regard any allegations of misconduct by members of our staff in an extremely serious light, and a thorough internal investigation was launched on receipt of your initial complaint.
We acknowledge receipt of your emails sent on 09 and 15 March 2016 and wish to verify that the respective consultant was unavailable during this time and therefore could not respond to your emails sent. We can however verify that the Divisional Manager liaised with you the following week regarding your concerns.
We can confirm that a letter will be sent to you shortly providing you with the outcome of our investigation and we therefore regard this matter as closed.
Kind regards,
Lynn
Best regards,