NM
Neo M

1 reviews | Active since Dec 2022

06 Dec 2022, 04:08

Unhappy homeless client because of Trustgro development

This company has the worst customer service ever. If you want to be stressed and frustrated for months allow Trustgro to build your house. Our bond was approved in April 2021 but up until today the house is not ready for occupation, You have to call then numerous times for everything to be done, from the foundation to be done you have to fight. The 1st building order they sent us stated that the house will be completed in September 2022 it didn't happen,they sent us the 2nd building order stating that the house will be completed in November 2022,still they did not fulfill their promise. They then said they are looking to handover the house before they close for December holidays. Now they come and tell us to do alternative arrangements as the house won't be ready for occupation they don't even want to commite to a date which the house will be completed. I have sent them an email in October asking them when will the house be ready as we won't have a place to stay from the 1st of December NO ONE Responded. now we are homeless because of their empty promises and the project manager has been blue ticking us on whatsapp. If you want stress frustration and inconvenience allow Trustgro to build your house

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Replies (3)
Trustgro Development
Trustgro Development's reply06 Dec 2022, 09:36
Official
Morning Neo,
I am sorry about the delay in finishing your house.But as George explained : "The contractor is pushing to have your home completed as soon as possible. As per our inspection today, I would advise you to make alternative arrangements as the house will not be ready for occupation this year. "
Regards
Marita
NM
Neo M's update06 Dec 2022, 10:53
Reviewer Update
Thank you Nqobile for the call and explanation. We hope you will be able to assist us as per our telephone discussion.
Trustgro Development
Trustgro Development's reply09 Dec 2022, 12:58
Official
Hi Neo,
I am glad Nqobile was able to assist you.
Regards
Marita